Last updated: January 2025
This Software-as-a-Service Agreement ("Agreement") is a legally binding contract between Ruchiq ("we", "our", "us", or "Ruchiq") and the restaurant business entity ("you", "your", or "Client") subscribing to our services. By creating an account or using our platform, you accept these terms in full.
Ruchiq provides AI-powered restaurant order management software delivered as a cloud-based service. Our platform includes:
Important: Ruchiq is solely a software provider. We do not process food orders, handle food preparation, manage food delivery, or act as a payment processor. All restaurant operations, food quality, customer service, and fulfillment remain your sole responsibility.
Ruchiq offers three subscription tiers. All prices are in Indian Rupees (INR) and exclude 18% GST unless otherwise stated:
Trial Period: New accounts receive a free trial of 14 days OR 100 AI orders (whichever comes first) to evaluate the platform after admin approval. No credit card required for trial. After trial expiration, subscription payment is required to continue service.
Uptime Commitment: Ruchiq guarantees 99.5% platform uptime on a monthly basis, excluding scheduled maintenance.
Scheduled Maintenance: We may perform maintenance during low-traffic hours (typically 2 AM - 4 AM IST) with 48-hour advance notice.
Service Credits: If uptime falls below 99.5%, you may be eligible for service credits equal to 10% of monthly subscription fees per 1% downtime below the SLA threshold. Credits must be claimed within 30 days.
Support Response Times: Basic/Pro plans receive support responses within 24 business hours. Premium plan receives priority support within 4 business hours.
Ruchiq operates on a subscription model with monthly billing. Subscription fees are charged in advance and are non-refundable. We accept payments via bank transfer or online payment methods. All prices are in Indian Rupees (INR) and include 18% GST. You may upgrade, downgrade, or cancel your subscription at any time from your account settings.
Each subscription tier includes a specific monthly limit for AI-processed orders (phone, WhatsApp, Instagram):
Abuse Prevention: You agree not to:
Violation of acceptable use policies may result in immediate account suspension or termination.
Ruchiq integrates with third-party services including payment processors (Razorpay), delivery partners (Shadowfax, Dunzo, Movers), and communication platforms (Twilio, WhatsApp, Instagram). You are responsible for maintaining accounts and API credentials with these services. We are not liable for service interruptions, pricing changes, or terms modifications by third-party providers.
Payment transactions for food orders occur directly between customers and restaurants through integrated payment processors. Ruchiq facilitates payment link generation but does not process payments directly. Restaurants set their own prices and manage their payment settings. Monthly subscription fees to Ruchiq are separate and charged according to your chosen tier.
You can install Ruchiq as an app on your phone for a better experience. Here's what you should know:
Software Provider Only: Ruchiq provides software tools for restaurant management. We are NOT responsible for:
Maximum Liability: Our total liability for any claims arising from this Agreement is limited to the total subscription fees paid by you in the 12 months preceding the claim.
No Consequential Damages: We are not liable for indirect, incidental, special, or consequential damages including lost profits, business interruption, or reputational harm.
You agree to indemnify and hold harmless Ruchiq, its affiliates, directors, officers, employees, and agents from any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or related to your use of the platform or any violation of this Agreement.
Either party may terminate this Agreement at any time with 30 days written notice. Upon termination, you will lose access to the platform and all data may be deleted after 30 days.
This Agreement is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu, India. Both parties agree to resolve disputes through good faith negotiation before pursuing legal action.
Your use of Ruchiq is subject to our Privacy Policy, which complies with India's Digital Personal Data Protection Act (DPDP Act) 2023. The Privacy Policy is incorporated into this Agreement by reference. View our Privacy Policy at ruchiq.com/privacy.
This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, understandings, and representations.
For questions about this Agreement, billing issues, or support requests, contact us at support@ruchiq.com. Business hours: Monday-Saturday, 9 AM - 7 PM IST.