Ruchiq - AI-Powered Restaurant Order Management | Multi-Channel Order Automation

1. Introduction

Ruchiq ("we", "our", or "us") is committed to protecting your privacy and personal data in compliance with India's Digital Personal Data Protection Act (DPDP Act) 2023. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our AI-powered restaurant order management platform. By using Ruchiq, you consent to the practices described in this policy.

2. Legal Compliance

This Privacy Policy complies with the Digital Personal Data Protection Act (DPDP Act) 2023 and other applicable Indian data protection laws. As a data fiduciary, we process personal data lawfully, transparently, and for specified legitimate purposes.

3. Data Classification

Restaurant Business Data (Your Data)

You own and control all data you input into Ruchiq, including menu information, pricing, restaurant settings, and team member details. This is YOUR data, not ours.

Customer Order Data (Shared Data)

Customer names, phone numbers, addresses, and order details are collected to fulfill orders on your behalf. You and Ruchiq jointly process this data to provide order management services.

Platform Usage Data (Our Data)

We collect analytics on platform usage, feature adoption, and system performance to improve Ruchiq's services.

Information We Collect

Personal Information

When you register, we collect your restaurant name, business address, email, phone number, FSSAI license, and GSTIN (if applicable) to provide order management services and generate GST-compliant invoices.

Usage Data

We collect information about how you interact with our platform, including order data, menu management, integration usage, and dashboard interactions to improve our services.

Location Data

We collect delivery addresses from customer orders to facilitate order fulfillment and coordinate with delivery partners when applicable.

How We Use Your Information

To provide order management and AI-powered order intake services
To send notifications about orders, payments, and system updates
To enable integrations with payment processors and delivery partners
To generate GST-compliant invoices and financial reports
To improve our platform, AI models, and user experience
To communicate important updates and features
To prevent fraud and ensure platform security

Data Sharing

We share your information only when necessary:

With payment processors to handle transactions securely
With delivery partners you've integrated to fulfill orders
With service providers who help operate our platform (hosting, analytics, notifications)
When required by law or to protect our rights and users

We never sell your personal information to third parties.

Your Privacy Rights

You can:

Update your profile information at any time
Manage your notification preferences for push notifications and emails
Request account deletion by contacting us at support@ruchiq.com
Contact us for any privacy-related questions or concerns

6. Data Storage and Residency

Data Residency: All personal data is stored on cloud servers located in India, ensuring compliance with data localization requirements.

Database Security: Data is stored in encrypted PostgreSQL databases with regular automated backups. Access is restricted to authorized personnel only.

Backup Retention: Database backups are retained for 30 days and then securely deleted.

Device Storage: When you install Ruchiq as a mobile app (PWA), some data is cached locally on your device for offline functionality and faster performance. This includes menu images, recent orders, and user preferences. You can clear this data anytime through browser/app settings.

Data Security

We implement industry-standard security measures to protect your data, including encryption, secure authentication, and secure servers. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your personal information within 30 days, except where required for legal or regulatory purposes. Cached data in PWA or browser storage is cleared when you sign out or uninstall the app.

9. Your Rights Under DPDP Act

Under India's DPDP Act 2023, you have the following rights:

Right to Access: Request a copy of all personal data we hold about you
Right to Correction: Update inaccurate or incomplete personal data
Right to Erasure: Request deletion of your account and personal data
Right to Data Portability: Export your data in a machine-readable format (JSON/CSV)
Right to Withdraw Consent: Opt out of marketing communications or notification preferences
Right to Grievance Redressal: File complaints regarding data protection violations

To exercise these rights, contact our Data Protection Officer at privacy@ruchiq.com. We will respond within 30 days.

10. Data Breach Notification

In the event of a data breach that may cause harm to you, we will notify you and the Data Protection Board of India within 72 hours via email and platform notification. The notification will include details about the breach, affected data, and remedial actions taken.

11. Children's Privacy

Ruchiq is a B2B platform intended for business use only. We do not knowingly collect data from individuals under 18 years of age. Restaurant operators must be 18+ to create accounts.

Contact Us

For privacy-related questions, contact us at support@ruchiq.com

14. Grievance Redressal

For privacy complaints or concerns, contact our Grievance Officer:

Email: privacy@ruchiq.com

Response Time: Within 30 days

If your complaint is not resolved satisfactorily, you may file a complaint with the Data Protection Board of India.