Last updated: November 2025
Ruchiq ("we", "our", or "us") is committed to protecting your privacy and personal data in compliance with India's Digital Personal Data Protection Act (DPDP Act) 2023. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our digital restaurant order management platform. By using Ruchiq, you consent to the practices described in this policy.
This Privacy Policy complies with the Digital Personal Data Protection Act (DPDP Act) 2023 and other applicable Indian data protection laws. As a data fiduciary, we process personal data lawfully, transparently, and for specified legitimate purposes.
You own and control all data you input into Ruchiq, including menu information, pricing, restaurant settings, and team member details. This is YOUR data, not ours.
Customer names, phone numbers, addresses, and order details are collected to fulfill orders. While you own the direct customer relationship, Ruchiq retains rights to this data to operate the platform, improve services, and provide analytics. We function as joint data controllers for this information.
We collect analytics on platform usage, feature adoption, and system performance to improve Ruchiq's services.
When you register, we collect your restaurant name, owner name, business address, phone number, business type, FSSAI license, and GSTIN (if applicable) to provide order management services and generate GST-compliant invoices. Email is optional and only used for account recovery and business alerts (not required for customers to place orders).
We collect information about how you interact with our platform, including order data, menu management, integration usage, and dashboard interactions to improve our services.
We collect delivery addresses from customer orders to facilitate order fulfillment. Additionally, when you grant permission, we collect precise device geolocation data to provide features like "Find Near Me" in the Ruchiq portfolio directory. This location data is processed ephemeral to generate search results and is not permanently stored.
We share your information only when necessary:
We never sell your personal information to third parties.
You can:
Data Residency: All personal data is stored on cloud servers located in India, ensuring compliance with data localization requirements.
Database Security: Data is stored in encrypted PostgreSQL databases with regular automated backups. Access is restricted to authorized personnel only.
Backup Retention: Database backups are retained for 30 days and then securely deleted.
Device Storage: When you or your customers install Ruchiq as a mobile app (PWA), some data is cached locally on the device for offline functionality and faster performance. This includes menu images, recent orders, and user preferences. This data resides solely on the user's device and can be cleared via browser/app settings.
We implement industry-standard security measures to protect your data, including encryption, secure authentication, and secure servers. However, no method of transmission over the internet is 100% secure.
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser.
Early Access Beta Notice: During Early Access, we make commercially reasonable efforts to preserve your data. However, as a beta service, we cannot guarantee data preservation indefinitely. We recommend regularly exporting your data. Upon Early Access conclusion, we will provide clear notice and a migration period before any data transitions or shutdowns occur.
We retain your personal data for as long as your account is active or as needed to provide services. However, to comply with legal, tax, and auditing obligations, certain critical records are retained for 9 years after account closure (applies after Early Access ends). This includes:
If you request account deletion, we will remove non-essential personal information within 30 days. Mandatory audit records will be archived securely and restricted from active access. Cached data in PWA or browser storage is cleared when you sign out or uninstall the app.
Under India's DPDP Act 2023, you have the following rights:
To exercise these rights, contact our Data Protection Officer at support@ruchiq.com. We will respond within 30 days.
In the event of a data breach that may cause harm to you, we will notify you and the Data Protection Board of India within 72 hours via email and platform notification. The notification will include details about the breach, affected data, and remedial actions taken.
Ruchiq is a B2B platform intended for business use only. We do not knowingly collect data from individuals under 18 years of age. Restaurant operators must be 18+ to create accounts.
For privacy-related questions, contact us at support@ruchiq.com
For privacy complaints or concerns, contact our Grievance Officer:
Email: support@ruchiq.com
Response Time: Within 30 days